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Computer Support for the East Midlands Business Community

receiving e-mail

The fact that you are reading this web page indicates that you have a good internet connection. However, sometimes email receiving problems occur when your mail box is full.

Your internet service provider may need to increase your mailbox limits; to get this done you will have to speak to your internet service provider.

The other possibility is that your email client (MS Outlook or Lotus notes etc) cannot receive the mail because it is using a bad username or password. This is the most common method of email receipt failure. To resolve this you will need to contact your internet service provider or email host to verify your account username and password for collecting mail.

A third option is that your inbound server is temporarily unavailable; generally you will have received an error message to that effect. Once again this is an issue for your internet service provider.

If you know you will have difficulty obtaining support from your internet service provider then feel free to complete the form below supplying us with minimal details; most importantly you will need to supply your telephone number as your inbound email will not be working correctly. One of our support team will give you a quick call and talk you through the various options and things to try.

You can complete the form and receive support on this matter for free.